yuvlian
160 lines
12 KiB
JSON
160 lines
12 KiB
JSON
{
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"dataList": [
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{
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"id": "faq_description",
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"content": "You can check\nFrequently Asked Questions here."
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},
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{
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"id": "faq_payment",
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"content": "Payment"
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},
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{
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"id": "faq_payment_title_1",
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"content": "How does the Monthly Lunacy Supply work?"
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},
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{
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"id": "faq_payment_desc_1",
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"content": "When you purchase the <b>Monthly Lunacy Supply</b>, you will be given 650 Lunacy upfront, and you become eligible to receive the daily rewards listed below for the following 30 days.\nWhen you purchase the <b>Monthly Lunacy Batch</b>, you will be given 130 Lunacy upfront, and you become eligible to receive the daily rewards listed below for the following 30 days.\n\n■ Daily Rewards from Monthly Lunacy Supply:\n65 Free Lunacy\n\n■ Daily Rewards from Monthly Lunacy Batch:\n39 Free Lunacy\n\n※ NOTES\n1) All rewards are provided through in-game mail.\n2) The two monthly packs function separately.\n3) The two monthly packs can be purchased again up to two times within their duration. (This duration can be extended up to 67 days.)\n4) The daily rewards will not be provided for days when you do not log into the game."
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},
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{
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"id": "faq_payment_title_2",
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"content": "I want to refund an item I purchased. How do I?"
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},
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{
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"id": "faq_payment_desc_2",
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"content": "You may request a refund within 7 days of purchase as long as you did not use the purchased item."
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},
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{
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"id": "faq_payment_title_3",
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"content": "What are purchases I am able to refund?"
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},
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{
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"id": "faq_payment_desc_3",
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"content": "Please understand that certain packs, period-based products, items that include bonuses, and other products that come immediately into effect upon purchase may be difficult to refund.\nOtherwise, you may request a refund for items within 14 days of purchase as long as you did not use them."
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},
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{
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"id": "faq_payment_title_4",
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"content": "Where can I see my purchase history or receipts?"
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},
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{
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"id": "faq_payment_desc_4",
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"content": "<b>Using Google Pay</b>\n1. Enter Google Payment center (<color=#F8C200><u><link=\"https://payments.google.com/\">https://payments.google.com/</link></u></color>)\n2. Log in with the Google account used to make the purchase\n3. Go to [Activity]\n4. Select the transaction to examine\n5. Check transaction ID (GPA. 0000-0000-0000-00000)\n\n<b>Using App Store</b>\n1. Enter iTunes page (<color=#F8C200><u><link=\"https://www.apple.com/kr/itunes/\">https://www.apple.com/kr/itunes/</link></u></color>)\n2. Log in and go to [Account]\n3. Select [View All] in purchase history\n\n<b>Using Steam</b>\n1. Enter customer support page (<color=#F8C200><u><link=\"https://help.steampowered.com/\">https://help.steampowered.com/</link></u></color>)\n2. Go to [Purchases]\n3. Go to [View complete purchasing history]\n4. Check the transaction"
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},
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{
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"id": "faq_payment_title_5",
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"content": "Multiple payments were made for one item."
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},
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{
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"id": "faq_payment_desc_5",
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"content": "If you encounter an error where multiple payments are made for a single product, please send an inquiry to customer service with the purchase history and the receipt included."
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},
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{
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"id": "faq_payment_title_6",
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"content": "I made a purchase, but the item hasn’t arrived. What should I do?"
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},
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{
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"id": "faq_payment_desc_6",
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"content": "If you have encountered an error where you failed to receive in-game items from your purchase, please send an inquiry to customer service with the receipt included."
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},
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{
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"id": "faq_payment_title_7",
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"content": "My payment keeps failing to process, why is that?"
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},
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{
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"id": "faq_payment_desc_7",
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"content": "The in-game items are currently sold through the Google Play Store and App Store, taking a variety of payment methods; there may be various causes for the issue.\n\n■ Possible Solutions for Failed Transactions\n1) Restart the game under a stable network connection\n2) For problems with the account setting: \n\nGoogle Customer Support\nLink: <color=#F8C200><u><link=\"https://payments.google.com/payments/u/2/home#oneTimePurchase\">https://payments.google.com/payments/u/2/home#oneTimePurchase</link></u></color>\n\nApple Customer Support\nLink: <color=#F8C200><u><link=\"https://expresslane.apple.com/GetproductgroupList.action\">https://expresslane.apple.com/GetproductgroupList.action</link></u></color>\n\nSteam Customer Support\nLink: <color=#F8C200><u><link=\"https://help.steampowered.com/\">https://help.steampowered.com/</link></u></color>\n\n3) For problems with processing the payment:\n- For issues with the payment method such as budget limits, you may consult customer support for the card company or the network provider."
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},
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{
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"id": "faq_payment_title_8",
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"content": "An item’s listed price doesn’t match how much it actually costs."
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},
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{
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"id": "faq_payment_desc_8",
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"content": "Paid products in Limbus Company follow the policies of the respective store (Google Play Store, App Store, Steam) on which the game is hosted. The price of the items is as displayed.\n\nHowever, please note that there may be minor differences in the sum of payment due to external factors such as exchange rates and fees depending on the means of payment."
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},
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{
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"id": "faq_payment_common_template",
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"content": "■ Inquiry Template for Android\n1) UID (User Identification):\n2) Request: Payment cancellation\n3) Google Payment Account: (Enter email here)\n4) Date of Purchase:\n5) Purchased Item and Price Paid:\n6) Transaction ID: (Or a screenshot of the Google receipt with the transaction ID visible)\n\n■ Inquiry Template for iOS\n1) UID (User Identification):\n2) Request: Payment cancellation / Reissuance of item\n3) Screenshot of Purchase Record on iTunes with Identifiable Transaction ID (Mandatory)\n4) Date of Purchase: \n5) Purchased Item and Price Paid: \n\n■ Inquiry Template for STEAM\n1) UID (User Identification):\n2) Request: Payment cancellation\n3) Screenshot of Purchase Record on Steam with Identifiable Transaction ID (Mandatory)\n4) Date of Purchase: \n5) Purchased Item and Price Paid: "
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},
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{
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"id": "faq_account",
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"content": "Account"
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},
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{
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"id": "faq_account_title_1",
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"content": "Where can I check my account ID?"
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},
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{
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"id": "faq_account_desc_1",
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"content": "The account ID is displayed above the level in the lower side of the screen."
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},
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{
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"id": "faq_account_title_2",
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"content": "I want to know how to link my account."
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},
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{
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"id": "faq_account_desc_2",
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"content": "To link your account, go to Settings → Other → Account.\n\nIf you use a guest account, it will be converted to a registered account after linking. Please note that unlinked accounts are susceptible to data loss when immediate access is lost.\n\n※ NOTE\nTo prevent loss of account data, accounts linked at least once must maintain linkage with at least 1 external service at a time."
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},
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{
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"id": "faq_account_title_3",
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"content": "I forgot my account ID and/or the password."
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},
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{
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"id": "faq_account_desc_3",
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"content": "If you cannot remember the ID or the password of the account you linked your game account to, please contact the customer support of the respective service.\n\nGoogle Customer Support: <color=#F8C200><u><link=\"https://support.google.com/accounts/#topic=3382296\">https://support.google.com/accounts/#topic=3382296</link></u></color>\nApple Customer Support: <color=#F8C200><u><link=\"https://support.apple.com/ko-kr\">https://support.apple.com/ko-kr</link></u></color>\nSteam Customer Support: <color=#F8C200><u><link=\"https://help.steampowered.com/ko/wizard/HelpWithPurchase.Vender+cromos+raacutepidamente+con+Steam+In\">https://help.steampowered.com/ko/wizard/HelpWithPurchase.Vender+cromos+raacutepidamente+con+Steam+In</link></u></color>\n\n※ NOTE\nPlease be aware that unlinked guest accounts may be permanently lost upon migrating devices or deleting the application."
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},
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{
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"id": "faq_account_title_4",
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"content": "Can I keep using my account after changing to a different device or reinstalling the game?"
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},
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{
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"id": "faq_account_desc_4",
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"content": "Even if you migrate to a different device or delete and then reinstall the application, you can log in with an existing account to continue playing.\n\nHowever, please note that guest accounts that did not undergo any integration may be lost when access to the application is lost."
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},
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{
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"id": "faq_account_title_5",
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"content": "How do I delete (close) my account?"
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},
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{
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"id": "faq_account_desc_5",
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"content": "You may only delete (close) an account that is linked with another service.\nGuest accounts also need to be linked before closure.\nTo delete (close) an account, enter Settings → ‘Other’ → ‘Close Account’.\n\n※ When you choose to close the account, you will be given a 14-day grace period, after which the closure is fully complete.\n※ All game data will be lost when the account is deleted, so proceed with caution."
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},
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{
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"id": "faq_account_title_6",
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"content": "Can a closed account be recovered?"
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},
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{
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"id": "faq_account_desc_6",
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"content": "If you log into the account before the 14-day grace period ends, you can restore the account."
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},
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{
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"id": "faq_account_title_7",
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"content": "My account was suspended. Why is that?"
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},
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{
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"id": "faq_account_desc_7",
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"content": "To provide an enjoyable experience, we operate under Terms of Service.\nMisconduct and violations of the terms that negatively affect the service and its management may result in restrictions from playing the game.\n\n<color=#F8C200><u><link=\"https://limbuscompany.kr/policy/\">[Read full text]</link></u></color>\n\nPlease understand that we are unable to help you with restrictions carried out according to the Terms of Service."
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},
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{
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"id": "faq_account_title_8",
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"content": "Regarding failure to link accounts"
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},
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{
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"id": "faq_account_desc_8",
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"content": "Please understand that we are unable to provide help regarding issues with external accounts linked to the user’s game account as we are unable to ensure that the access is not fraudulent. In such cases, please contact the customer support of the respective service.\n\nGoogle Customer Support: <color=#F8C200><u><link=\"https://support.google.com/accounts/#topic=3382296\">https://support.google.com/accounts/#topic=3382296</link></u></color>\nApple Customer Support: <color=#F8C200><u><link=\"https://support.apple.com/ko-kr\">https://support.apple.com/ko-kr</link></u></color>\nSteam Customer Support: <color=#F8C200><u><link=\"https://help.steampowered.com/ko/wizard/HelpWithPurchase.Vender+cromos+raacutepidamente+con+Steam+In\">https://help.steampowered.com/ko/wizard/HelpWithPurchase.Vender+cromos+raacutepidamente+con+Steam+In</link></u></color>"
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},
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{
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"id": "faq_normal",
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"content": "General"
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},
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{
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"id": "faq_normal_title_1",
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"content": "I couldn’t find an article that answers my question. Where should I make my inquiry?"
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},
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{
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"id": "faq_normal_desc_1",
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"content": "For inquiries not covered in the FAQ, please contact our Customer Service emails listed below.\n\nAccount Inquiry\n<color=#F8C200><u><link=\"mailto:limbussupport+account@projmoon.com\">limbussupport+account@projmoon.com</link></u></color>\n\nPayment Inquiry\n<color=#F8C200><u><link=\"mailto:limbussupport+payment@projmoon.com\">limbussupport+payment@projmoon.com</link></u></color>\n\nBug Report\n<color=#F8C200><u><link=\"mailto:limbussupport+bug@projmoon.com\">limbussupport+bug@projmoon.com</link></u></color>\n\nIssues with application usage\n<color=#F8C200><u><link=\"mailto:limbussupport+applicationissue@projmoon.com\">limbussupport+applicationissue@projmoon.com</link></u></color>\n\nOther Inquiries\n<color=#F8C200><u><link=\"mailto:limbussupport+others@projmoon.com\">limbussupport+others@projmoon.com</link></u></color>"
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}
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]
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} |